Expectations for Local Delivery & Warehouse Pickup

Delivery times will be emailed and you will receive a call two days before and the day before our delivery with a 4-hour time frame. Someone must be present to sign for the furniture in that time frame. Due to the amount of deliveries we do daily, it is not possible for the driver to wait for the customer to arrive past their delivery time.

Deliveries can be rescheduled up to 24 hours ahead of your delivery day.

A missed delivery could result in another delivery charge.

Warehouse open 7 days a week for pickup.

Local Full-Service Home Deliveries and Assembly.

This includes all furniture built and set up in your home with removal of packaging. You will also have 1 year of in-home service with this option.

• Drivers will remove and take away old sanitary bedding. Bedding that is not sanitary will only be removed to the curb. This may not be possible in an apartment complex; we will not use a complex dumpster.
• Please take down obstructive/delicate items such as chandeliers and wall art that could interfere with delivery.
• Drivers will move piece for piece. The moving of older furniture must be on the same floor level. We will move old items to the curb if on the same level. This may not be possible in an apartment complex; we will not use a complex dumpster.
• In order to move an old bedroom chest, dresser or nightstand, the drawers need to be empty.
• We do not place TV sets or stereo components in or on furniture.
• Difficult or tight deliveries may require a damage waiver to be signed for the driver to attempt.
• We do not hoist deliveries of any kind (i.e. lifting over a balcony.)
• Deliveries on the 3rd floor will require access to an elevator.
• Please inspect your items and home for damage; all damage must be reported to the drivers before they leave.

Pick up at the Corporate Warehouse

If assembly is requested, there will be a fee of $39.99 for one item or $64.99 for multiple items.

• Call a minimum of 1 hour before your arrival. Please arrive in a vehicle of appropriate size for your merchandise.
• The purchaser must be present to show ID and the original credit card used to purchase the items being picked up. Call 941-359-2255 if another party will pick up the merchandise instead.
• To pick up, first enter the front office to check in. Afterwards, you will pull around into the loading dock.
• Merchandise will be in the manufacturer’s packaging, unopened and not fully inspected.
• You must bring your own tools necessary to secure or protect your items in your vehicle (straps, ties, tarps, etc.) We are not responsible for damages that occur during transport or unloading.
• If an exchange is needed, you will be required to return the merchandise to the warehouse in the box (original packaging) to receive an exchange.
• Returns may require a restock fee.

Call customer service at 941-359-2255 with any additional questions or concerns or use our online "Contact Us" form.