Policies and Warranties

Delivery Policy

You will receive an automated call two days prior to your scheduled delivery to confirm the delivery date and address. You will receive another automated call one day prior to your scheduled delivery with a four hour window for your delivery. The delivery drivers will assemble and position your new merchandise and remove all packing materials from your home. The Furniture Warehouse will pick up used bedding only, no used furniture. If needed, the drivers can relocate furniture that is in the room that we are delivering to only.

Shipping/Freight Quotes

Shipping/Freight quotes are honored if shipped within 7 days.

Out of Area Delivery by Third Party Carrier

If you are not at home or if there is limited access to your delivery address, you will be responsible for any additional fees incurred. If the delivery cannot be made because of limited access, you may choose to pick up your items from the terminal destination hub, or if necessary, have them returned to the Furniture Warehouse at your own expense.

Know Your Measurements

We want you to be totally satisfied with your new furniture and/or mattress purchase. Before you confirm your delivery date, take the measurements of the purchased items and ensure that they will properly fit in your room, and through your doorways and hallways. We don't want you disappointed if you later find your purchased items cannot be put into your home as you had planned.

Pick up Policy

You may choose to pick up your merchandise from our Distribution Center, located in Sarasota. All products are picked up in factory carton; therefore, the customer is responsible for any assembly. Warehouse staff will assist in loading merchandise on your vehicle. We are not responsible for damages that occur during transport or unloading. If there is hidden damage or missing parts, items may be exchanged, but must be in the original factory carton.

One Year Warranty or Manufacturer Stated Warranty

We warrant that the merchandise you purchase from us will be free from defects in material and workmanship for a period of one year. This warranty applies only to the original delivery address. Warranty exclusions: fabric wear, fading, or shrinkage of any fabric; normal cushion softening; damage or discoloration caused by sunlight; natural variation in graining or color of leather; bonded leather peeling; furnishings that have been altered by the purchaser; damage due to misuse, abuse, or accidents; variation of the color or graining of wood or wood products; surface variations, dimples, or swirl marks in lacquer. We will immediately make arrangements to have the problem corrected by a qualified furniture repair technician or have the product replaced if we determine the problem cannot be corrected.

Bedding

Body impressions of up to 2 1/2 inches are normal. Rotate your mattress as needed, this will promote even wear. Stains and soiling or other signs of abuse may void the warranty. Protect your mattress with a mattress protector, available at any of our store locations. We offer "The Dry-Tec Mattress Protector" with a full 10-year limited warranty against defects in workmanship or materials. The mattress protectors repel body fluids and moisture and allow vapors to easily breathe through protector. If a stain should occur that cannot be removed, a full replacement of your mattress will be made.

30 Day Bedding Comfort Guarantee

With the purchase of a mattress protector from The Furniture Warehouse. We offer a 30 Day Comfort Guarantee excluding size, mattress height, special orders, or floor models. Upon inspection, you may exchange it for another of equal or greater value within the same manufacture when you pay the price difference. We offer one-time reselection. All reselections are subject to a reselection fee and an additional delivery charge. Mattress must be in sanitary condition, no smoke or pet hair.

Upholstery

Cushions are firm on new products and require a break-in period to allow air to flow through the cells. These will soften with use and adjust to you over time. Fiber-filled cushions lose shape conforming to user's seating position and require shaping or massaging similar to bed pillows. Normal softening and some loss of resiliency occur.

The Furniture Warehouse warranties for one year. Keep out of direct sunlight. Blot any spills immediately with a clean dry cloth. Vacuuming your furniture should be done on a regular basis. Dust particles can cause premature wear and are corrosive to fabric fibers. Protect your investment with our 3 year fabric protection warranty against accidental rips and tears, food and beverage stains, and other fluids. See warranty for complete coverage.

Leather

Each piece of leather is unique and made up of many hides with its own characteristics, such as lines, stripes, wrinkles, scars or shading which add to the beauty of this natural product. Bonded leather should be wiped clean with lukewarm water. Protect your leather investment with our 3 year leather care warranty against accidental rips and tears, food and beverages, ink stains, and more. See warranty for complete coverage.

Glass

Bubbles, blurs, and hairline scratches are normal characteristics of glass.

Wood

No two pieces of wood are exactly the same as it is a product of nature. Light and dark shading, knots, and mineral streaking are considered normal. Keep out of direct sunlight when possible and clean with a lightly dampened cloth. Do not allow water to stand on top. Dining table tops should be protected when in use.

Clearance, Floor Model, and As-Is Merchandise

No refunds. No warranties or service. No exchanges. Must be picked up or delivered within two weeks.

Deposits

Merchandise held for 31 to 90 days requires a minimum 50% deposit and merchandise held for 91 to 120 days must be paid in full at the time of the sale. Floor model merchandise requires a 100% deposit and is not to be held longer than two weeks. All sales must be paid in full before scheduled for delivery.

Method of Payment

We accept VISA, MasterCard, Discover, American Express, debit card, check, or cash. Financing is also offered through Synchrony Financial. We also offer "no credit check" financing through Progressive. Qualification is subject to credit approval.

Online Payments

Upon delivery or pickup customer must present the original credit card and the photo ID. A picture of the photo ID will be taken at the time of delivery or pickup.

Online Images

Actual product color may vary from the images shown on our website. This is due to the many variations of monitors and mobile displays with different capabilities to display colors and that everyone may see these colors differently. Additionally, lighting conditions, at the time the photo was taken, may also affect image colors.

Price Protection Guarantee

If, within 14 days of your purchase at The Furniture Warehouse, you find the identical merchandise elsewhere or advertised by The Furniture Warehouse for less with the same service and conditions, and must be in stock, we will provide you with a refund for non-delivered items or store credit for the difference, excluding internet, wholesalers, discounters, and military bases. At any time after the purchase, we can correct mistakes in pricing or arithmetic made in computing your purchase price.

Damaged or Defective Items

Items delivered by The Furniture Warehouse in our normal delivery area that are damaged will have an expert technician dispatched to your residence to be repaired. We will follow manufacturer guidelines and warranties. All items purchased outside our normal delivery area will have to be returned at the customer's expense for repair or replacement. Please contact customer service at 941-359-2255 or enter a service claim online by clicking here.

Service Claims (941) 359-2255

If you become aware of any problem after the delivery team has left your home, you must call our Customer Service team at (941) 359- 2255 within 3 days from the date of delivery. Please have your sales order number available when making this call. Our Customer Service representatives will work with you to schedule a visit by one of our Service Technicians to assess and remedy the problem as quickly as possible.

Reselection and Return Policy

A full refund will be issued before attempted delivery on running line merchandise only. Discounted merchandise is final sale, no refunds. A store credit will be issued on merchandise if we have attempted delivery. All refunds will be processed at our corporate office. Merchandise will graciously be exchanged one time for store credit within 7 days of purchase. We have a no refund policy. If the merchandise was delivered by The Furniture Warehouse in our normal delivery area, we will add an additional delivery fee for reselection plus a 15% or $30 restocking fee whatever is greater. Merchandise picked up or delivered by an outside freight carrier must be returned in the original factory carton to The Furniture Warehouse at 7155 16th Street East, Suite 101, Sarasota, FL 34243. All items must be returned at the customer's expense and must have an approved return authorization issued prior to being returned. Assembled items, such as daybeds, bunk beds, stressless style chairs, adjustable bases and bedframes are non-returnable items. Pillows, sheet sets, mattress protectors, and pillow protectors are also non-returnable. All furniture must be returned in perfect condition without soils, stains, or smoke odor.