Privacy Policy

The Furniture Warehouse

Effective Date: September 1, 2026.

Introduction

The Furniture Warehouse (“The Furniture Warehouse,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our online services.

This Privacy Policy explains what information we collect, how we use it, who we share it with, how we protect it, and the choices available to you regarding your personal information.

By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Information You Provide

When you interact with our website, you may voluntarily provide information including:

First and last name
Email address
Telephone number
Billing and shipping addresses
Account login information
Messages submitted through contact forms
Financing or order-related information
Customer service communications

Account Information

Customers may create an online account. Account holders may securely access information including purchase history, invoices, account balances, and online payment options.

Payment Information

Customers may purchase products directly through our website.

Credit card information is not collected, processed, or stored by The Furniture Warehouse website.

Payment card information is securely processes using a PCI DSS SAQ A compliant hosted payment solution.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral source
Website navigation
Cookie identifiers

How We Use Your Information

We use your information to:

Process purchases
Fulfill orders
Create customer accounts
Verify customer identity
Process payments
Respond to inquiries
Provide customer support
Send order confirmations
Deliver service notifications
Improve our website
Analyze website performance
Measure advertising effectiveness
Personalize user experiences
Detect fraud and unauthorized activity
Comply with legal obligations

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality and user experience.

We use the following categories of cookies:

Necessary Cookies

Necessary cookies are essential for the operation of our website and cannot be disabled.

These cookies enable features such as:

Secure login
Shopping cart functionality
Customer sessions
Security protection
Fraud prevention
Cookie preference storage

Without these cookies, portions of the website may not function properly.

Functional Cookies

Functional cookies enable enhanced website features including:

Live chat services
User preferences
Improved customer experience
Personalized website functionality

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

We use analytics information to:

Improve website usability
Measure website performance
Identify technical issues
Understand customer behavior
Improve products and services

Marketing Cookies

Marketing cookies help us:

Measure advertising performance
Track marketing campaigns
Improve advertising effectiveness
Deliver relevant advertising
Measure conversion activity

Marketing cookies are only used according to your cookie preferences.

You may update your cookie choices at any time by selecting Cookie Settings available on our website.

Email Communications

We may send emails regarding:

Orders
Receipts
Shipping updates
Customer service
Account information
Promotional emails

You may unsubscribe from promotional emails at any time using the unsubscribe link contained within the email.

Transactional communications relating to purchases or your account may continue as necessary to provide our services.

SMS/MMS Messaging Program

The Furniture Warehouse may offer customers the option to receive SMS and MMS text messages related to their purchases, deliveries, customer service, account notifications, promotional offers, and other business communications. Participation in our text messaging program is voluntary, and you will only receive promotional text messages after providing your consent where required by applicable law.

Our SMS/MMS messaging services may be delivered through trusted third-party providers that support our business operations. Your mobile phone number and messaging preferences will be used solely for the purpose of providing the messaging services you have requested and administering your participation in our SMS/MMS program.

For complete information regarding our text messaging practices, including enrollment, message frequency, opt-in and opt-out procedures, supported carriers, privacy practices, and your rights, please review our SMS Privacy Policy and SMS Terms & Conditions available at:

Contests and Promotions

From time to time, The Furniture Warehouse may offer sweepstakes, contests, giveaways, drawings, and other promotional events. Participation in these promotions is voluntary. When you choose to participate, we may collect information such as your name, email address, telephone number, mailing address, or other information necessary to administer the promotion, verify eligibility, contact winners, and deliver prizes.

Information collected through contests and promotions may also be used, in accordance with your communication preferences and applicable law, to send you promotional offers, special events, product announcements, and marketing communications from The Furniture Warehouse. You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails.

Unless prohibited by law or otherwise stated in the official rules of a particular promotion, by entering a contest, giveaway, or promotional drawing, you grant The Furniture Warehouse permission to use your name, city and state of residence, submitted photographs, videos, testimonials, or other promotional content related to your participation for advertising, promotional, and marketing purposes in any media now known or later developed, including our website, social media channels, email communications, and other marketing materials, without additional compensation or prior notice.

Third-Party Services

To operate our business, we may share information with trusted third-party service providers including those providing:

Payment processing
Customer account management
Email delivery
Marketing services
Website analytics
Live chat
Fraud prevention

These providers are authorized to use your information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These safeguards include, where appropriate:

HTTPS encryption
Secure account authentication
Firewall protection
Access controls
Security monitoring
Software updates
Industry-standard security practices

Data Retention

We retain personal information only for as long as necessary to:

Provide requested services
Maintain customer accounts
Process transactions
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending upon the nature of the information and applicable legal requirements.

Children’s Privacy

Our website is intended for individuals 13 years of age and older.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or services.

The updated version will be posted on this page together with the revised Effective Date.

Your continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy please contact us:

The Furniture Warehouse
4424 24th St E, Suite 117
Bradenton, FL 34203

Phone: (941) 359-2255