Privacy Policy (SMS/MMS Program)

The Furniture Warehouse

Last Updated: November 11, 2025.

The Furniture Warehouse (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our text messaging program.

1. Information We Collect

We may collect:

• Contact Information: Name, mobile number, and email address.
• Order & Delivery Information: Order numbers, delivery addresses, scheduling details, and invoices.
• Communication Data: Message content, delivery confirmations, and response history.

We do not collect sensitive data such as credit card details or health information through SMS/MMS.

2. How We Use Your Information

We use your information to:

• Send order and delivery updates
• Deliver invoices and confirmations
• Coordinate delivery schedules and reschedules
• Provide customer support
• Send promotional offers (only if you opted in)
• Maintain compliance with legal and carrier regulations

We never sell or rent your personal information for marketing purposes.

3. Required Communication for Purchases

Providing an SMS-capable mobile number is required to complete purchases involving delivery or service scheduling.

Transactional and delivery messages are essential for fulfilling your order and cannot be disabled while an order is active.

If you choose not to receive text communications, The Furniture Warehouse may be unable to fulfill your order or schedule delivery.

4. Promotional Messaging

Promotional messages are optional and require your separate opt-in. You may opt out at any time by replying STOP. This will not affect your ability to receive essential service-related texts.

5. Data Retention

We retain records of order-related messages and delivery confirmations as needed for operational, accounting, and legal purposes. Data is securely deleted once it is no longer required.

6. Data Security

We use administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

7. Your Choices

• Reply STOP to opt out of promotional texts.
• Reply HELP for assistance.
• Contact our Customer Service team to update or correct your contact information.

Transactional messages will continue as needed to fulfill your purchase.

8. Children’s Privacy

Our messaging services are not directed to individuals under 13. We do not knowingly collect personal data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at our website.

10. Contact Information

The Furniture Warehouse
7155 16th St East #101
Sarasota, FL 34243

Phone: (941) 359-2255