Privacy Policy (SMS/MMS Program)

The Furniture Warehouse

Last Updated: September 6, 2026.

The Furniture Warehouse ("The Furniture Warehouse," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and our SMS/MMS text messaging program.

Information We Collect

When you purchase products, schedule a delivery, request customer service, or enroll in our text messaging program, we may collect information including:

  • Name
  • Mobile phone number
  • Email address
  • Billing and delivery address
  • Order information
  • Delivery scheduling information
  • Customer service communications

How We Use Your Information

We use your information to:

  • Process and manage your orders
  • Schedule and coordinate deliveries
  • Send order confirmations
  • Send invoices and payment confirmations
  • Notify you of delivery status and updates
  • Respond to customer service requests
  • Improve our products and services
  • Send promotional offers only if you have expressly opted in

SMS Messaging

By providing your mobile phone number, you consent to receive text messages from The Furniture Warehouse related to:

  • Order confirmations
  • Order status updates
  • Delivery scheduling
  • Delivery reminders
  • Delivery updates
  • Customer service communications

These transactional messages are necessary to fulfill your purchase and provide requested services.

If you separately choose to receive marketing or promotional text messages, you may opt out at any time by replying STOP.

Information Sharing

The Furniture Warehouse does not sell, rent, trade, or share your personal information with third parties for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with trusted service providers and subcontractors who perform services on our behalf, including but not limited to:

  • SMS messaging providers
  • Customer service providers
  • Delivery scheduling providers
  • Payment processing providers
  • Technology service providers

These providers are contractually required to protect your information and may use it only to perform services for The Furniture Warehouse.

Text messaging originator opt-in data, SMS consent, and mobile phone numbers collected for SMS communications will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

Data Security

We maintain appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain customer information only for as long as necessary to fulfill our business obligations, comply with legal requirements, resolve disputes, and enforce our agreements.

Your Choices

You may:

  • Reply STOP to unsubscribe from promotional SMS messages.
  • Reply HELP for assistance.
  • Contact us to update your personal information.

Please note that customers with active orders may continue to receive transactional messages necessary to complete their purchase or delivery.

Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes become effective immediately upon posting to this page. The "Last Updated" date will indicate when revisions were made.

10. Contact Information

Richmond Sales DBA The Furniture Warehouse
4424 24th St E, Suite 117
Bradenton, FL 34203

Phone: (941) 359-2255